Known Issues

Intermittent issue where comments or work notes are duplicated

This is a known issue within ServiceNow. The solution is to create or set the property glide.history_set.pull_journal_entries_from_journal_table to true.

For more information see: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1706740

Form-data attachment queue record always fails

Check if the system property glide.attachment.extensions is populated. If so, you need to change the x_sofbv_sofiehub.binary_file_name to include a file extension that is in that list.

Error when using outbound OAuth 2.0 with a before trigger

When using a trigger with the Before option enabled, an issue may occur during OAuth token renewal, resulting in the following error message: "Illegal access to outbound HTTP in Sofie's Integratie Hub. Use an async business rule to perform outbound HTTP requests."

ServiceNow has acknowledged this issue (PRB1934345, PRB1934341), but a permanent fix is still pending.

As a temporary workaround, we provide an update set (see download section) containing a Flow and an Action to ensure valid tokens are always available, preventing the error. We recommend testing this workaround in a sub-production environment before applying it to production. Once ServiceNow delivers a permanent fix, the workaround can be easily deactivated.